Stuck, short of time, or not sure where to look? There are several ways to get help inside an Adventure. Which ones you see depends on how your Game Master has set it up.
Asking for a Deadline Extension
The speech-bubble button in the taskbar at the bottom of the screen (hover it and it reads Deadline extension request) opens a short form for asking your Adventure's admins for more time on a module:
- Which module — the milestone or module you need more time for.
- Extension needed until — the date you're asking for. It can't be in the past.
- Why do you need more time — a sentence or two is plenty.
All three are required. Press Send request and the date you picked is added to the top of your message, so whoever reads it sees it straight away.
My Requests
My Requests, in the menu's Adventure Navigation section, lists every request you've sent in this Adventure with its status: Pending, Read, Resolved or Dismissed. Filter the list by All, Pending, Resolved or Dismissed. If an admin writes back, their note appears under your request as Admin response. New Request opens the same form as the taskbar button.
Cooper, the In-App Assistant
If your Adventure has Cooper switched on, a button in the taskbar opens a chat panel. Cooper runs inside BLUERABBIT and can see where you are in this Adventure, so it's good for questions like "What can I do right now?", "How am I doing so far?" or "I'm stuck, where should I look?" (the chat offers those as starting points). It will guide you, but it won't hand you answers.
Your Adventure may give the assistant a different name, picture and personality, a character from its story for example. It's the same assistant underneath, and the same rules apply however it talks. If you don't see the button, the assistant isn't on for this Adventure.
Emailing Support
The Email Support button (a warning sign) in the top-right corner of the screen opens a new email in your mail app, addressed to your Adventure's support address. Your Game Master can set that address; if they haven't, it goes to your platform's default support address.
Your Organization's Own Links
Your Game Master can add up to three custom buttons to the taskbar, each with its own label, icon and colour. They open in a new tab and often point at your organization's own help channel, an intranet page or a booking link. Hover a button to see its label.
Asking Other Players
If the Adventure has a Garden, you can also ask the people around you: post a help request tagged with the skill you need, and anyone who holds it can answer. See Help Requests & Messages.
Guided Tours
Many screens have a short guided tour, among them the Journey map, milestones, the Garden, Tasks, the Item Shop, the Wall, the Leaderboard and your Journal. A tour starts on its own the first time you open that screen. Once you've started or skipped it, it waits for you: press the ? button (Start Tutorial) in the top-right corner to run it again. The ? only appears on screens that have a tour.
Tours are remembered for you, not per Adventure, so you won't sit through the same one in every Adventure you join. The Journey map's tour is the exception: it's remembered per Adventure.